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Petworth, England, GU28

+44(0)7799648353

Wonderfully wearable contemporary and keepsake silver jewellery handmade especially for you in our West Sussex studio.

Terms & Conditions

Handmade items

All items are handmade which may cause them to look slightly different to the photos you see on our website. We pride ourselves on our production processes and on finishing all our products to the highest standards. By its very nature the raw material that we use is organic and any imperfections add to its charm, giving our items a great organic quality that is superior to mass-produced jewellery. 

Delivery Policy

Unless otherwise stated on the item description, all items are gift boxed in stunning recycled packaging and are ready for gifting however gift wrapping is also available. 

All in-stock items are usually posted within three days of receiving cleared payment. 

If you have ordered a personalised jewellery item, especially fingerprint, hand and footprint, paw print and doodle keepsakes, your finished item will be shipped to you within 21 working days after receipt of your impressions. Usually your jewellery will be finished before that but please let us know if you have an urgent order for a specific deadline and we will do our best to fulfill it. At busy periods [Mother’s Day, Father’s Day and Christmas] production times may be longer. If we anticipate a delay in your order we will contact you as soon as possible to notify you.

Delivery will always be made to your billing address unless otherwise specified by you when you order.

UK orders
Orders under £50 will be sent via Royal Mail 1st Class delivery. 
All orders over £50 will be sent via Royal Mail Special Delivery.

International orders
All international orders are sent via Royal Mail International Standard.
Please be aware that sometimes customs in countries outside the UK can delay packages by up to six weeks. It is rare but can happen so please factor this in when placing orders from outside the UK.  
Buyers are responsible for any taxes levied by customs in their destination country.

Refund policy

We are confident that you will be very happy with your purchase and will deal with any return queries quickly and fairly.  

If, however, you are unhappy with your purchase or you have changed your mind, we are happy to exchange or refund your order. If you do wish to return an item or cancel a sale please contact us within 14 days of receipt of your order.  Refunds will be processed within 14 days of receipt of the returned goods. Returned items will need to be received in the condition in which they were sold and in their original packaging. 

We are unable to accept any returns on our personalised items unless the goods are faulty or damaged. Please inspect your goods on receipt for damage. If you are not entirely happy with your purchase please contact us within 48 hours of receipt of your goods and we will do everything possible to resolve the problem. 

Items personalised incorrectly due to the fault of the customer eg: misspellings, cannot be replaced or refunded so please double check all information added to your order.

A personalised item order may be cancelled, with full refund, prior to us sending out your impression kit. Should the order be cancelled after we have sent out your impression kit, we will charge a nominal fee of £8 to cover the cost of the impression kit and the postage. 

Orders cannot be cancelled once production has started on an item.

For hygiene reasons we are unable to offer refunds or exchanges on earrings. 

Additional information

For personalised items the production process is as follows:

We will post you an impression kit, with full instructions for use, via Royal Mail First Class post within three days of receiving cleared payment of your order. 

For fingerprint impressions you will receive enough moulding compound to make two moulds. If you are not happy with the moulds that you have supplied you can let us know and we will send you a new kit. There will be a £3 charge for this. Occasionally it happens that we feel that we are unable to use your returned moulds. In such an instance we will ask you to re-do them. There will be a £3 charge for this.

For hand/foot and paw print impressions you will receive a non-toxic inkless wipe and transfer paper large enough to allow you to take multiple prints. If you are not happy with the prints that you have supplied you can let us know and we will send you a new kit. There will be a £6 charge for this. Occasionally it happens that we feel that we are unable to use your returned prints. In such an instance we will ask you to re-do them. There will be a £6 charge for this.

You will also receive a ‘please use my prints/moulds’ permission slip which we will ask you to sign to say that you are happy for us to use the prints/moulds that you have supplied. 

After taking your impressions please return them to us in the pre-paid envelope. 

Item images

All items are handmade which may cause them to look slightly different to the photos you see on our website. We pride ourselves on our production processes and on finishing all our products to the highest standards. By its very nature the raw material that we use is organic and any imperfections add to its charm, giving our items a great organic quality that is superior to mass-produced jewellery. 

Returns policy

We are confident that you will be very happy with your purchase and will deal with any return queries quickly and fairly.  

If, however, you are unhappy with your purchase or you have changed your mind, we are happy to exchange or refund your order. If you do wish to return an item or cancel a sale please contact us within 14 days of receipt of your order.  Refunds will be processed within 14 days of receipt of the returned goods. Returned items will need to be received in the condition in which they were sold and in their original packaging. 

We are unable to accept any returns on our personalised items unless the goods are faulty or damaged. Please inspect your goods on receipt for damage. If you are not entirely happy with your purchase please contact us within 48 hours of receipt of your goods and we will do everything possible to resolve the problem. 

Items personalised incorrectly due to the fault of the customer eg: misspellings, cannot be replaced or refunded so please double check all information added to your order.

An order may be cancelled, with full refund, prior to us sending out your impression kit (for personalised items). Should the order be cancelled after we have sent out your impression kit, we will charge a nominal fee of £8 to cover the cost of the impression kit and the postage. 

Orders cannot be cancelled once production has started on an item.

For hygiene reasons we are unable to offer refunds or exchanges on earrings. 

Additional information regarding personalised items

For personalised items the production process is as follows:

  1. We will post you an impression kit, with full instructions for use, via Royal Mail First Class post within three working days of receiving cleared payment of your order. 
  2. For fingerprint impressions you will receive enough moulding compound to make two moulds. If you are not happy with the moulds that you have supplied you can let us know and we will send you a new kit. There will be a £3 charge for this. Occasionally it happens that we feel that we are unable to use your returned moulds. In such an instance we will ask you to re-do them. There will be a £3 charge for this.
  3. For hand/foot and paw print impressions you will receive a non-toxic inkless wipe and transfer paper large enough to allow you to take multiple prints. If you are not happy with the prints that you have supplied you can let us know and we will send you a new kit. There will be a £6 charge for this. Occasionally it happens that we feel that we are unable to use your returned prints. In such an instance we will ask you to re-do them. There will be a £6 charge for this.
  4. You will also receive a ‘please use my prints/moulds’ permission slip which we will ask you to sign to say that you are happy for us to use the prints/moulds that you have supplied. 
  5. After taking your impressions please return them to us in the pre-paid envelope. 

CLASSES

General

On booking a class with us you will receive a separate email with all your joining instructions. 

Cancellation

If you wish to cancel your place on a booked course please do so in writing by emailing upsidedowntree@btinternet.com. If your request is received more than one month prior to the course start date you will be entitled to a full refund less a £15.00 administrative charge. If your request is received within one month of the course start date you will not be entitled to a refund unless we are able to fill your space on the course. If we are able to fill the space you will be entitled to a refund less a £15.00 administrative charge. 

In the unlikely event of us having to cancel a course you will be offered a full refund or the opportunity to transfer your booking to another course date.